Cancellation Policy

Month to Month Membership

Your recurring month to month membership may be cancelled at any time. See instructions below on what steps to take to cancel. To cancel your membership, submit one billing cycle notice. Members submitting notice at any time before membership dues are drafted may be subject to additional draft/s as may fall under billing cycle. Members are still extended facility access for remaining time under billing cycle.

One Year Agreement

The one year agreement is designed to give our loyal member’s a price break. This agreement is strictly held to 12 months. If you would like to cancel this one year agreement before the 12 month term is up you have 2 options. You may pay a cancellation fee of $120, or you may buy out the remaining balance of your membership. To cancel your membership, submit one billing cycle notice. Members submitting notice at any time before membership dues are drafted may be subject to additional draft/s as may fall under billing cycle. Members are still extended facility access for remaining time under billing cycle. See instructions below on what steps to take to cancel.

How to Cancel

Cancellations may be done in person or by mailing a written notice to 2655 Premier Drive Plano, TX 75075. To ensure we have accurate information about the account being closed we recommend you include your full name, address, birthday, and phone number. We do not accept cancellations over the telephone, email, Facebook, website submission, text message or any other form of communication other than in person or by mailed written notice. If you request a cancellation through one of these outlets your request will not be fulfilled.

Membership Freeze

Another option available outside of cancellation is to freeze your membership for a fee of $10 per month. This is a good alternative if you do not plan to use the membership for more than 30 days (medical issues, gone for the summer, etc.) When you start to use the gym again, you can simply “unfreeze” your membership without paying any administration fees again.

Late Fees

Should any monthly payment become more than ten days past due, you will be charged a $9.50 late fee.

Service Fees

An additional service fee of $19.50 will be charged for any check, draft, credit card, or order returned for insufficient funds or any other reason.